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Returns and refunds

Products purchased on Quellogiusto can be returned within 14 days from the day of receipt by taking advantage of the right of withdrawl as indicated in our general conditions of sale section.

We remind you that, as an alternative to the right of withdrawl, if the items don't meet your needs in terms of size, it's possible to require the procedure of replacement size within 14 days from the day of receipt as indicated in our replacements section.


RETURN

To place a return it's necessary to send, within 14 days from the day of the receipt, a request for adherence to the right of withdrawl, indicating purchase number, Items code and size you want return. The request has to be sent to Quellogiusto s.r.l, email to online@quellogiusto.it, post to Quellogiusto srl, Via Piovego 89, 35010, San Giorgio delle Pertiche (PD), Italy, fax to +39 049 5742367.

The request will be approved by the Customer Service of Quellogiusto which will provide a return authorization number (RMA). Items bust be returned to Quellogiusto srl, via Piovego 89, 35010, San Giorgio delel Pertiche (PD) whitin 14 days from the day in which the request of return has been communicated. Shipping costs are charged by the Customer.

For the return of the Products, Customers can also use the pick-up service by express courier BRT, GLS or DHL organized by Quellogiusto. The service must be booked by contacting Quellogiusto at the email address online@quellogiusto.it specifying the date and address where the Products will be collected. The cost of the collection is 8.00 € and will be retained at the time of the reimbursement. The service is only available for collection in Italy and the choice of courier is made exclusively by Quellogiusto.

Products has to be returned or delivered using a box suitable for the transport (for example the one with wich goods has been received), has to be insert in their original package, whole, not used, not worned, not washed, not damaged and they must have their identification tag or label or seal. In particular, goods must not present any signs of use, other than those compatible with the performance of a normal test of the article, so they will not have to trace a prolonged use (over a few minutes) exceeding the time necessary for a test and not be in a state that does not allow them to be resold. Quellogiusto can’t accept the return if these conditions will not be correctly respected and if the label or the sticker or the seal will not be intact and attached to the Products. In addition, the Customer can’t request size change in the case of Custom Products or Sealed Products that do not lend themselves to be returned for reasons of hygiene or health protection and that have been opened after delivery.

For more informations visit information on the right of withdrawal in the general conditions of sale section.


REFUNDS

After verifying the correct execution of the above terms and conditions, Quellogiusto will activate the reimbursement procedure for all payments received from the Customer, including delivery costs (except for the additional costs deriving from the possible choice of a type of delivery different from the least expensive type of standard delivery offered by Quellogiusto), within 14 days from the day in which it was informed of the Customer's decision to withdraw from the contract.

The reimbursement will be made using the same means of payment used by the Customer for the initial transaction, unless otherwise agreed with the Customer, who will not bear any cost as a resulf of such reimbursement. For cash on delivery purchase, Quellogiusto will refund by bank transfer. The actual time for the re-credit or the return of the sums depends on the payment methods used, in any case the payment order will be returned within the aforementioned deadline. The refund may be suspended until Quellogiusto has received the Items or untile the Customer has demonstrated that he has returned the goods, depending on which situation occurs first. The refund can be confirmed also by email. If the terms and conditions for exercising the right of withdrawl are not respected, there will be no right to reimbursement of the amounts already paid. The non-acceptance of the return will be communicated to the Costumer by Quellogiusto, via email, in the same manner and in the terms described above for acceptance. However, the Customer will be able to obtain, at his own expense, the Products in the state in which they were returned to Quellogiusto. Quellogiusto will not be responsible for refund or compensation relating to Products shipped but never been received by Quellogiusto due to loss, theft or damage not attributable to Quellogiusto. The Customer will be hold responsible for the decrease in the value of the Products resulting from a handling other than that necessary to establish its nature, characteristics and functioning.

For more informations visit information on the right of withdrawal in the general conditions of sale section.


SUMMARY RETURN PROCEDURE

Send the return request by email to online@quellogiusto.it

  1. Wait the return authorization mail with RMA code from Quellogiusto.
  2. Verify that the Products are in the same conditions in which they were received, pack the Products with a suitable box (as the original packaging).
  3. Request by email to online@quellogiusto.it the pick up of the package at home or send the package indipendently to Quellogiusto.
  4. Quellogiusto receives the items, verify the respect of the return conditions end than refund.

Our reviews

4.8/5
Excellent
Based on 33 reviews
9/30/2019
"Like you !!"
Jochen L.
9/20/2019
"Excellent shop. Very fast shipping to The Netherlands (5 days). Unfortunately I had to return the item, but I was refunded really quickly as well..."
M. v.
8/10/2019
"Très bon site avec une livraison assez rapide"
CAROLE S.
8/4/2019
"good shoes, but I would like to see the shoes from above. The same view I'd have when wearing them. Thank you"
Fernando R.
7/19/2019
"Good service, fast delivery, good price"
Rimantas C.