Client service

From Monday to Friday


8.30-13.00 /14.00-17.30

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DELIVERY & PAYMENTS

DELIVERY

Items purchased in our web site will be delivered in Italy and in foreign countries as showing in our chart below using express courier BRT, GLS or DHL. Deliveries to Livigno, Campione d'Italia (Italy), Corsica (France), Azores and Madera (Portugal), Balearic, Canary and Melilla (Spain) are not provided.

Shipping costs could be vary, depending on final destination of the item and are always in evidence in the shopping cart, before the conclusion of the order.

Delivery costs in italy are free on orders over € 70,00  while they costs € 3,50 for orders of less than  € 70,00. Deliveries to Italy with cash on delivery represents a particular mode of delivery for which is required a surcharge of € 5,00 wich must be paid directly to the courier.

Delivery costs abroad vary dipending on the country of destination and are indicated in the following chart. For abroads delivery cash on delivery is not provided.

Order will be processed and shipped in 3/5 working days. Delivery with express courier will take place in 1/2 working days for shipments to Italy,  in 2/5 working days and for the foreign one, depend on the country of destination. Delivery times could be vary depending on the destination and during holiday periods.

For more informations see the general conditions of sale

Destination
Shipping costs
Australia (AUS) € 50,00
Austria (AUT) € 10,00
Belgium (BEL) € 10,00
Bulgaria (BGR) € 23,00
Canada (CAN) € 40,00
Cyprus (CYP) € 40,00
South Korea (KOR) € 50,00
Croatia (HRV) € 23,00
Denmark (DNK) € 14,00
United Arab Emirates (ARE) € 50,00
Estonia (EST) € 23,00
Finland (FIN) € 25,00
France (FRA) excluding Corsica
€ 12,00
Germany (DEU) € 10,00
Japan (JPN) € 50,00
Greece (GRC) € 21,00
Hong Kong (HKG) € 50,00
England (GBR) € 15,00
Ireland (IRL) € 24,00
Latvia (LVA) € 17,00
Liechtenstein (LIE) € 40,00
Lithuania (LTU) € 23,00
Luxembourg (LUX) € 12,00
Malta (MLT) € 40,00
Norway (NOR) € 40,00
Holland (NLD) € 12,00
Poland (POL) € 17,00
Portugal (PRT) excluding Azores and Madeira
€ 23,00
Czech Republic (CZE) € 17,00
Romania (ROU) € 23,00
Slovakia (SVK) € 23,00
Slovenia (SVN) € 14,00
Spain (ESP) excluding Balearic, Canary and Melilla
€ 17,00
United States (USA) € 40,00
Sweden (SWE) € 23,00
Switzerland (CHE) € 40,00
Hungary (HUN)

€ 15,00

 

SAFETY PAYMENTS

Customer can make payments through:

  • Credit card (Visa, Visa Electron, V Pay, Mastercard, Maestro, Poste Pay)
  • PayPal System
  • Masterpass System
  • Cash on delivery (usable only in Italy, since this is a special delivery method, a surcharge of 5,00 € is required, must be paid directly to the courier)

Payments security with credit card is guaranteed by 3D Secure standard adopted by all major international circuit such as Verified by Visa and MasterCard SecureCode. Online transactions with credit card are made directly on bank's website and the information of the customers credit card are typed directly on the banking institution website which managed the transaction (with very high security systems); these data cannot be intercepted due to lack of data transmissions. No informatic archive of Quellogiusto srl contains, or retains, such data.

3D Secure is a security system which allows to verify if an user is the effective holder of the card used for the online purchase. During transaction, the card company asks to the customer a secret code in order to prove that he is the legittimate owner. Each bank use differents mode to generate and provide 3D Secure Code, for this reason, customers have to contact the own bank to get the code. When it's request, customers have to insert the code to complete the purchase (3D Secure Code is NOT the code shown on the back of the card).

PayPal system payment allows to protect the information of the credit card thanks to innovative security system and fraud prevention. When PayPal is used, its financial information are never communicated to the seller and personal data are not shared. A fast, reliable and secure method.

Masterpass by Mastercard of Masterpass it's an electronic wallet system that makes online shopping safe, easy and convenient. Masterpass by Mastercard stores all payment and shipping information in a centralized and protected place. With Masterpass by Mastercard you can buy, click and checkout faster.

DISCOUNT CODE

Do you have a coupon code? Enter it during the payment phase in the "Discount codes" section and you will immediately see the total amount reduced based on the discount applied. For any information on the use of coupon codes please contact Customer Service at the e-mail address online@quellogiusto.it or at +39 049 9344944 from Monday to Friday from 08.30 to 13.00 and from 14.00 to 17.30.